Community Discussions
Explore the latest discussions and community conversations related to this domain.
[deleted by user]
Main Post: [deleted by user]
Top Comment:
I don't understand why so many people still use Intermedia. Margin destroyer that's for sure.
intermedia.net appears to be having some major problems at the moment - can anybody else replicate?
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Exchange services (for me) are down. Anything beyond the first page of their website either takes minutes+ to load or times out completely. This includes my management portal and OWA. Their 800 phone number generates a "your call did not go through" message. Their phone numbers in the 212, 650 and 646 are all generating similar error recordings or fast busy signals. I cannot get into the support portal at all. An email sent to support@ has not yet been acknowledged.
Top Comment:
Same here. Can't get through to their customer service numbers or sales or any dept. Email down completely. The Cloud at it's finest
Anyone having issues with Intermedia?
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Our VOIP is down and downdetector indicating we aren't alone.
https://downdetector.com/status/intermedia/
Edit: Service restored as of 12/17/21 11:10 EST
Top Comment: There are posts in the MSP subreddit reporting intermedia problems. Mitel is having issues too.
Intermedia Elevate VoIP Issues?
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Anyone using Intermedia Elevate and having issues? I tried calling support but get a message that they can’t take calls right now.
Top Comment: There isn't any update on the portal, that side says that it is fine. However if you check their Twitter feed they updated that their core switches are having issues. That was about 15 minutes ago. https://twitter.com/intermedia_net/with_replies?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor
Opinions on Intermedia Hosted Exchange? Is anyone a ...
Main Post: Opinions on Intermedia Hosted Exchange? Is anyone a ...
Intermedia phones down
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Usually pretty reliable. Not making our Friday particularly fun.
Top Comment:
Same in FL, looks national. Their support lines are swamped, no answer on hold for 40mins, chat queue is 70+. Solid Friday.
Intermedia Resellers - What are you charging and how do you justify charging more than other offerings?
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We've been interested in reselling Intermedia products for some time. But I have a bit of a philosophical problem with not providing a good deal on what we offer our clients. I've always seen our role as being an advocate for our clients and not just to use them as an ATM to extract more money.
We've been interested in reselling Intermedia products for some time. But I have a bit of a philosophical problem with not providing a good deal on what we offer our clients. I've always seen our role as being an advocate for our clients and not just to use them as an ATM to extract more money.
With that in mind, I have a hard time telling people they should pick our Intermedia offering that is more expensive than something like Office 365 with a similar feature set. In a nut shell, why should they pay more than retail for the service we offer? We service lots of clients and sell lots of services and resources. Shouldn’t they expect to get a better deal from us than buying direct? I get that the difference maker is we provide value ourselves. But that’s why they pay us every month. We provide a service to their business which includes looking out for their bottom line.
So all that said, I know I am in business to make money so we are dipping a toe into reselling Intermedia products. What are you charging for things like Exchange and PBX hosting and on the philosophical front, how do you square not actually providing a better deal than buying from Office 365 or from a different PBX provider directly? And why am I an idiot for even needing to ask why I should feel guilty making my clients pay up?
Top Comment:
I charge $10/month per Exchange mailbox and $39.95 per line.
Intermedia is THE best company I have EVER partnered with. You don't have to worry about any of their products and their support is top notch.
In regards to pricing and Office 365...if your client seriously believes they can get better service from Microsoft by getting Office 365 directly, let them. Fuck the "Partner of Record" shit. Wait until they have one problem and let them find out for themselves just HOW AWFUL their support is.
Case in point...I have a private tech school that pays me $$$ to manage their network and provide helpdesk services. They thought they would go direct to get Office 365 licenses. Everything goes good for the first year, then they try to renew, and they want to add 20 additional licenses. Hilarity ensues...Microsoft keeps sending them messages that their license expires 6/3/2015. They try to apply their licenses in the portal, the portal won't accept them. I wash my hands of it, so they call Microsoft directly to get help, all the while panicking that their mailboxes will go dead. I kid you not, about every three days they get the following email:
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ From: "[email protected]" [email protected] Date: June 12, 2015 at 4:47:36 PM EDT
Additional Information Required
This is in response to your e-mail regarding << topic >> on the Microsoft Volume Licensing Service Center (VLSC) website.
We will be happy to assist you. However, we will need some additional information in order to proceed. Please reply to this email and include the following:
Microsoft account: Business email if different than your Microsoft account: Company Name: Agreement/Enrollment Number: or Authorization/License Number:
Please also include detailed, step-by-step screenshots of the particular issue that you are facing, to provide us with a better understanding of your situation.
Once we receive your reply with the information requested above, we will be able to investigate your inquiry in greater detail. Provide Case ID to Customer
This is in response to your phone call regarding << issue >>.
We were very happy to have been able to assist you today. As requested, your Case ID for this interaction is
Subject: Online Services Activation (OSA) Replacement Keys
This email is in response to your escalation case ID: XXXXXXXX regarding the replacement OSA Key.
I attempted to reach out to you over the phone, however you were unavailable at the time. We apologize for the difficulty you are experiencing in regards to your OSA Replacement Keys. We have sent you a separate email, coming from [email protected], which contains the link for retrieving the new replacement OSA Key, and a passcode is required to retrieve said key. Please find below the passcode to retrieve your product activation key.
<Paste Passcode>
- Passcodes for replacement keys are listed in the same order they were sent. Also, passcodes are case sensitive.
Please note the key is a X users pack, but since you purchased ( _ ) seats, please assign only the amount of users you are entitled to in order to avoid being out of compliance.
Once you have retrieved the replacement OSA key, please follow these steps to redeem your OSA key and activate your Office 365 subscriptions.
- Navigate to www.office.com/setup365 and follow on line instructions.
- Enter the OSA Replacement Key listed above.
- If the company is already an Office 365 customer, you may sign-in via the upper right hand corner with your Organizational account. Otherwise, you may create your account by clicking ?start using Office 365?.
After redeeming the key(s), you will be able to administer the Office 365 online services. As a reminder, the replacement key will not be visible in the VLSC and will not be necessary to retain once the key has been activated.
If further assistance is needed with the Office 365 website, please contact our Office 365 Support Team at 877-913-2707 as they specialize in this area. Their business hours are Monday through Friday from 6AM to 6PM Pacific Standard Time.
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Did you happen to notice the stuff in <<>>? Yeah, that's how they sent the ACTUAL email. Their attempts to reach out via phone? Bullshit, I went through all their call logs and Microsoft never called. At 10 PM EST on 6/30, they got an email from Microsoft, basically saying, hey, we finally fixed the problem, you're all good now. 45 days of cat and mouse with those fuckers and they fix it at the last minute.
If you want to deal with that shit, you go right ahead. I'll keep selling Intermedia.
Intermedia Purging Client Data
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So this morning I wake up to a client ticket claiming that their shared folder (SecuriSync) is empty. I log into our Intermedia partner portal and see that their account is missing from the list of Active Accounts on my account. Very strange, I call Intermedia to find out what's going on and they tell me that that they received a request on November 8th to delete the account because the client was no longer in business (neither the client or us called them to tell them that, as it's not true) and that they purged the data early this morning, but that it shouldn't have because it's not 30 days past the account being disabled. They can't explain it, I didn't receive an email when the account was disabled, nothing... Luckily, we have the data backed up to the cloud, but WTF? We've had nothing but issues with Intermedia.
UPDATE: I was told I would be called with an update by end of day, not only have I not received any contact back now at 7:23pm, but they closed the ticket and I received a customer satisfaction survey... SMFH
UPDATE 2: Someone from Intermedia reached out to me through Reddit and put me in touch with someone at Intermedia. He called me a few times to get things worked out today. I just wanted to cancel all of our accounts (we've already migrated all of our clients off their systems) and get a refund for the past month. After passing me around a few times and hanging up during transfers a few times (also very common with them), we didn't accomplish anything. So, they are now calling me back in the morning to continue the cat-and-mouse game of transferring to different departments. The reason my ticket was closed out yesterday was that they transferred the ticket to a different department. Honestly, I don't blame the employees- but the upper management has got to be the most incompetent bunch of idiots I have ever seen.
UPDATE 3: Well, we've determined that it wasn't actually a security breach, just an internal process issue on their end. I was issued a refund and have moved all of our clients completely off them to other solutions and closed our accounts on Intermedia. A big thank you to the employee who reached out to me via PM and got the ball rolling, it took nearly 3 days to get a resolution, but it was resolved.
Top Comment: Walk away. If it was as easy as sending an email or phone call then anyone can wreck havoc on your business and/or the clients business. Considering what Intermedia is doing--they should have established authorization verification protocols in place. If not, lord knows what restrictions are truly in place for compliance, etc. This terrifies me for you and any one else using Intermedia. I've never used them but reminds me of the old days of being able to call into the utility company and request a service shutdown for anyone. (did it to a boss of mine as a prank).
Help with Hosted Exchange Support with Intermedia.net Do You Speak English? uh huh
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I've been using Intermedia.net Hosted Exchange for 2 years. I've liked their service but their support is awful! Sounds like the support people are from Russia, I can't understand jack shit what they say. It seems like they use their bad english as an accuse for not giving good support. They read from a script and have NO FUCKING CLUE WHAT THEY ARE TALKING ABOUT!!!! The funny thing is their Sales Persons speak english and are very aggressive! too bad the support isn't the same! Stay Clear of Intermedia if you can, get a free GoogleApps Account! You can't call anyone but at least they speak english online!
I want to ask everything here what they do when support people can't speak english! The time I need the support the most for clients, I get someone that reads from a script with bad english!!! WTF do you do!!!?!!?!?!?!?!? FUCK ME DUDE!
Has anyone have a better experience with Microsoft 360? Any other good Exchange Hosted Providers?
HELP!
YEADUDE!
Top Comment:
Intermedia employee here. Send me a pm with your case num and issue. I'll see what I can do to help you out.
Are there any Intermedia resellers here?
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I'm hoping to get some insight into doing business with them, partnership levels, pricing, potential GM, etc. We're looking for VoIP option that won't take too much time away from our staff. VoIP is the missing piece in our suite of services.
Top Comment:
We use them for voice currently (and Exchange but we are migrating most clients to Office 365 by end of year). We are a white label reseller of Voice and simply pay a flat fee per phone. Includes unlimited local and long distance. They also have a plan that is unlimited local and then long distance is billed per minute. We tend to try and charge $35-$40/phone and our cost is right around $22-$23 line. The system is easy to setup, easy to manage and has been very solid.